This is your plan, and YOU are driving it.
There are three levels of support coordination that can be included in your plan:
1. Support connection
This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.
2. Support coordination
Coordination of supports: This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
3. Specialist support coordination
This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service. Depending on your individual goals, plan objectives and aspirations you may receive funding for these supports in your plan.
The above NDIS description provides a guide for our staff but we would suggest that the essence to good coordination is the relationship between the Coordinator and the person with the plan, their family and confidants.
Our staff have been coordinating plans since the NDIS come into existence and understand the intricate nature and need coordination requires.
We believe in a team approach that is focused on personal lifestyles. Engaging and rapport building is critical in the mental health sector. By knowing who you are supporting; and by keeping the lines of communication open and genuine; allows our coordinators to work alongside you.
Plans have a number of sectors and the coordinator will breakdown these one by one and be able to describe the role each will have. They will then suggest how each can be utilised.
You may have already identified who you would like to involve; or we are happy to suggest and recommend specialists in the roles (e.g. support workers, Occupational Therapist, Capacity Building workers or Psycho-social Recovery Coaches).
The Coordinator will keep an eye on how these workers operate and discuss with you on a regular basis how you feel the support is going. (i.e. are they regular, do they need more time or less, when do they support, does supports fit into plan?)
Importantly note that you can suggest, adjust, decline or change people assigned to you to make the plan work for you.